Business Relations Consultant
Job title: Business Relations Consultant
Reporting to: Eren Fahri (Lettings Manager)
Salary: Dependant on experience
Office Hours: 09:00 – 18:00 Monday - Friday
Notice Period: 2 months
Purpose of the position:
tlc Estate Agents, a leading estate agency based in the heart of Kensington and Chelsea, is seeking an enthusiastic and meticulous individual to join our dynamic lettings team as a New Business Coordinator who will play a pivotal role in enhancing our lettings services. This position involves mining our extensive data to generate valuable lettings valuation leads, a key part of our strategy to expand our lettings portfolio.
Key Responsibilities:
- Data Mining for Lead Generation: Utilise our existing database to identify potential lettings opportunities. Analyse data trends to produce high-quality valuation leads.
- Warm Calling: Engage in warm calls with our existing clients. Your objective is to have engaging conversations to determine if properties are approaching availability for lettings.
- Relationship Building: Establish and maintain positive relationships with clients during calls, providing a friendly and professional service that reflects tlc’s values.
- Lead Management: Efficiently pass on generated leads to the Lettings Manager, ensuring a seamless transition for further action.
- Database Management: Update and maintain the database with accurate call outcomes and property information, ensuring data integrity and usefulness for future activities.
Skills and Qualifications:
- Proven experience in a similar role, preferably in the real estate sector.
- Excellent communication and interpersonal skills for effective client interactions.
- Strong organisational and analytical skills, with an aptitude for data mining and lead generation.
- Self-motivated with the ability to work independently.
- Proficient in CRM systems and Microsoft Office Suite.
- Attention to detail and problem-solving skills.
Holiday: Year 1: 23 days
Year 2: 25 days
Year 3: 26 days
Year 4: 27 days
Year 5 onwards: 28 days
All usual bank and public holidays in addition.
Staff Benefits (Allocated on a pro rata basis where applicable):
- Season Ticket Loan (Subject to completion of probation and availability that quarter)
- Cycle To Work Scheme (Subject to completion of probation)
- Mental health – access to professional conversations (up to £300 per year)
- Referral employee Scheme
- Summer Celebration – full day out of office
- Monthly birthday/work anniversary cake & bubbles
- Not sick? – take your very own duvet day each year!
- tlc VIP – access to local discounts!
Team Activities:
- Social Committee – meets once per month
- Movie Nights
- Quiz Nights
- Raclette Nights
- Book Club
- Sports Day
- Christmas Party
- Book Exchange Library
- Tickets to min 2 x outdoor tlc cinema events for you and your family
- Tickets to tlc summer play for you and your family
- Tickets to tlc Autumn play for you and your family
- Access to a wealth of tlc garden parties over the summer season
- Volunteering opportunities
- Summer Celebration – full day out of office
- Monthly birthday/work anniversary cake & bubbles