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I believe in treating everyone with respect, regardless of their status or background, and being willing to help with a smile. I admire the ability to stay calm under pressure and make even the most challenging situations look effortless, and that&rsquo;s something I strive to bring to my work every day.&nbsp;</p>\n<p><strong>What are your objectives for tlc over the next 12 months?</strong><br />I&rsquo;m looking to take ownership of my own portfolio and continue to develop towards a Block Manager role. I also want to continue getting to know our clients, putting faces to names or recognising the voices of the people I speak to when they call. I believe those details make a meaningful difference when it comes to building connections.</p>\n<p><strong>What do you enjoy doing outside of the office?</strong><br />Outside of work, I spend a lot of time involved in charity work, particularly organising activities for young people. One of my recent projects was a one-day event featuring a concert, a football tournament and a giant murder mystery game, attended by more than 100 people aged 15&ndash;25. I like creating experiences that people will remember for years.</p>\n<p><strong>What is your favourite song?</strong><br />It depends on the season and the mood I'm in. If I had to choose an all-time favourite, it would be Clair de Lune by Debussy. It reminds me of my childhood. My mother is a gifted pianist, and I remember sitting by the piano while she played. The whole room seemed to become quieter, almost as if time slowed down for a few minutes...</p>\n<p><strong>What is one thing that might surprise people about you?</strong><br />People are often surprised to find out that I can dance salsa, merengue and bachata. 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