Senior Block Manager and Client Relationship Builder

Job Title: Senior Block Manager and Client Relationship Builder

Office Location: 13 Crescent Place, Chelsea, SW3 2EA

Working Hours: 40 Hours Per Week, Monday - Friday

At tlc Estate Agents, we approach block management with a high level of care, attention, and personal service. We are seeking a Senior Block Manager and Client Relationship Builder to join our dedicated team, serving Kensington and Chelsea and the surrounding areas.

This role is best suited to someone who is highly engaged, enjoys regular interaction with clients, and is actively involved in visiting and managing sites. We are looking for an individual who thrives on building strong relationships, solving problems in person, and contributing to a team that delivers exceptional results. If you value proactive service, effective communication, and making a positive difference, we would be delighted to hear from you.

What makes us different?

• Local expertise: All of our buildings are within a short distance of one another. We encourage regular property visits, direct client engagement, and a thorough understanding of each building we manage.
• Proactive approach: We focus on preventing issues before they arise. We seek individuals who are willing to take initiative, address matters early, and find effective solutions.
• Supportive culture: We work collaboratively across departments, share ideas, and celebrate successes together. Our team is built on trust, cooperation, and shared achievements.
• Swift action: When an issue occurs, we respond quickly, work together, and ensure the highest standard of service is delivered.

Purpose of the position:

We are seeking an enthusiastic, organised, and committed individual to join our successful and distinctive Block Management department. You will work closely with Elias and the team to ensure the department is well-structured, efficient, and consistently builds strong relationships with leaseholders and freeholders. Block management plays a central role in our business. By delivering exceptional service, we create long-term trust that supports the success of our sales and lettings teams. 

Responsibilities and duties:

1. Building and maintaining strong client relationships, ensuring trust, transparency, and clear communication.
2. Conducting regular property visits to ensure buildings are presented to the highest standard and working with contractors to maintain and improve them.
3. Managing Section 20 planned maintenance, budgeting effectively, and ensuring work is delivered in line with leases or directors’ requirements.
4. Attending and chairing Annual General Meetings, taking accurate minutes, and using these opportunities to strengthen relationships with clients.
5. Responding promptly to LPE1 forms and pre-contract enquiries to support an efficient property sale process.
6. Monitoring expenditure and working with the accounts team to ensure service charge accounts are accurate, clear, and well-presented.
7. Keeping up to date with regulations such as fire safety, health and safety, and Legionella, ensuring that all necessary assessments and actions are implemented to a high standard.

Academic and professional qualifications:

• TPI and / or RICS qualifications are preferred

On-the-job qualifications we support:

• TPI, RICS and other relevant industry qualifications
• Any other training that will enhance your skills and career with us

Who we are looking for:

• Minimum of 3 years’ experience in Block Management
• Strong relationship building skills with clients and colleagues
• Excellent communication and problem-solving abilities
• Confidence in liaising with clients in person and by telephone
• A collaborative approach and commitment to team success
• A proactive attitude with a high attention to detail and commitment to quality service
• Willingness to take ownership of responsibilities and see them through to completion
• Familiarity with Block Management software – we use Qube MRI

What we offer:

• A supportive, friendly, and professional working environment
• A prime portfolio of buildings in Kensington and Chelsea
• Opportunities to build lasting relationships with high calibre clients
• Career progression with guidance from experienced leaders
• Mentorship from senior colleagues who are committed to your success
• Flexibility to work part of the week from home while remaining actively engaged with properties and clients
• The presence of office dogs

This is Block Management with a difference, delivered with professionalism, care, and genuine commitment to our clients.

Our team benefits include:

• Competitive annual leave starting at 23 days plus bank holidays, increasing with service up to 28 days
• Option to purchase up to five additional days of annual leave each year
• Remote working week allowing you to work from anywhere in the world for one week each year
• Mental health support with up to £500 per year contribution towards counselling or therapy
• Interest free season ticket loan to support commuting costs
• Cycle to Work scheme promoting healthier and more sustainable travel
• Extras employee benefits platform providing access to discounts at major retailers, gym membership savings, technology and lifestyle schemes, helping our team save money on everyday spending
• Salary sacrifice car scheme through Tusker
• Referral bonus of up to £2,000 for introducing great people to the team
• Duvet day for team members who take no sick days in the previous year
• Five year milestone gift to recognise long term commitment
• Ten year anniversary leave with four additional weeks away from work
• Monthly birthday and work anniversary celebrations
• Summer team celebration day and annual sports day
• Christmas party to celebrate the year together
• Our tlc Heroes recognition scheme celebrating team members who live our values