Complaints Procedure
At tlc, we are committed to delivering a professional, high-quality service across all areas of our business. If something hasn’t met your expectations, we want to hear about it so we can put things right and continue to improve.
To ensure transparency and accountability, we follow a formal in-house complaints process for tlc REAL Estate Services Ltd and tlc Real Estate Services Lettings and Sales Limited. You can find the full details of each procedure by clicking the relevant document below:
Thank you for helping us uphold the high standards you expect and genuinely deserve from everyone at tlc.
Would you like to Sell or Let your property in Kensington and Chelsea?
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