Calling all Landlords | How we can help you

Calling all Landlords | How we can help you

Letting Services for Landlords

Finding a tenant is only the beginning! Here at tlc, we recognise that your rental property is one of your biggest assets and ensuring the tenancy is managed correctly is of the utmost importance. This is why we pride ourselves on having only highly qualified Property Managers, dedicated to making sure your tenancy runs smoothly from start to finish.

What’s included for Landlords?


Rent Collection

11% (13.2% incl VAT)

(Terms & Conditions)

Fully Managed

16% (19.2% incl VAT)

(Terms & Conditions)
Comprehensive marketing inc photos & floorplan
Obtaining tenant references
Tenant identity verification
Right to rent checks
Preparation of tenancy agreements
Arranging pre-tenancy safety checks (Charges Apply)
Arranging pre-tenancy clean and Inventory check-in (Charges apply)
Collection of Rent
Compliance advice
Deposit claim negotiation, compilation & submission 
Transfer of utilities 
Access to an online issue tracker 
Dedicated Property Manager 
Proactive credit control 
Keyholding service 
Arranging payment of outgoings 
Arranging quotes, repairs & maintenance 
Access to panel of vetted contractors 
24 hour emergency contractors 
Property visits with detailed report 
Managing the check-out process 
Local authority licence application support 

Lettings & Rent Collection

Services included in tlc‘s fees are:

Finding a suitable tenant for the property is our ultimate goal and our local & international marketing allows us to attract individuals and corporate relocations alike. We will provide professional photos and floorplans for each property and market on online portals including Rightmove, Zoopla & OnTheMarket. We also offer a staging service at an additional cost.

Our dedicated team of Qualified Lettings Consultants will ensure that only the highest calibre of tenants view the property. Once an offer has been received, we will work to negotiate the most favourable terms based on your preferences and requirements as a landlord.

We will apply for and obtain relevant references and credit checks through an Independent referencing company, including an optional Rent Protection and Legal Expense Service for an additional fee. We can give no warranties to the suitability of a prospective tenant. In signing the tenancy agreement the landlord or the landlord’s agent will be deemed to have seen and accepted any references obtained by tlc on the landlord’s behalf.

We will advise the in going tenant(s) of the procedure for registering with the appropriate services (where applicable) into the tenant’s name for supply during the tenancy period.

We shall negotiate the terms of the tenancy for your property on the basis of our standard tenancy agreement. Our tenancy agreements can be signed digitally and this system allows us to serve all of the necessary documents within one email that are required under current regulations. It also provides an audit trail to ensure you are fully compliant from a legal perspective. We can of course do things the old fashioned way too!

We will collect one or more months’ rent in advance from the tenant at the commencement of the tenancy and we will provide the tenants with standing order mandates in order to ensure regular payments from their bank. Subsequent rents will be collected and forwarded, once cleared via BACS payment to the Landlords requested account within 7 working days. We will also collect a tenant’s deposit equivalent to 5 or 6 weeks rent in accordance with the Tenant Fee Act 2019.

Lettings & Management

For those who would also like their property managed, in addition to the Rent Collection Service mentioned above, we will also:

Arrange and co-ordinate the tenant(s) occupation and vacation of the premises. The check in and check-out of tenants from the property (if applicable) will be arranged through a third party independent company and charged to the Landlord for the check in and the tenant for the check-out. Price list available upon request.

Advise tenants to switch all the services (telephone, gas, electricity, water authority if applicable) on their name at commencement of the letting for the period of tenancy. This includes notification to the local authority for council tax purposes. tlc Estate Agents cannot be held liable if services are disconnected or not transferred by the utility companies.

We will by pre-arrangement provide property visits twice per year whilst the tenant(s) are in occupation and forward a written report on the condition of the property, listing any problems that have arisen and the action which needs to be taken.

Arrange for appropriate tradesmen to effect necessary repairs and decoration

We deal with day to day management matters, including minor repairs

Pay current outgoings such as rent and any service charges and/or maintenance charges and account to you regularly.

Manage the property in the vacant period between tenancies for the maximum period of 1 month or until new terms of business have been agreed. This service terminates in event if property is let to tenants not introduced by tlc.

On your instruction obtain any licence or consent that is required from your landlord or their appointed managing agent. If in doubt, please refer to the lease or check with your landlord.


tlc will collect a deposit from the tenant to safeguard against damage. At the end of the tenancy, we will inspect the property and the costs of any work attributed to the tenant will be deducted from the deposit. Forward the inventory check-out report to the landlord and tenant for action and costing. Refund, or, apportion the deposit as agreed by both the landlord and the tenant, on agreement in writing from both the landlord and tenant.



tlc renewals department will contact tenants two months prior to the end of the tenancy to ascertain if they wish to renew their tenancy. We will negotiate the extension or renewal of the tenancy including any mutually acceptable rent increase if required and agreed, and prepare the relevant documentation. Prepare the extension documents including drafting any amended or additional clauses agreed between the parties which vary from the terms of the original Tenancy Agreement. Arrange for the extension documents to be signed by the start date of the new Term of the Tenancy and send the signed documents received by us to the relevant party.


Property Inventory

tlc recommend landlords have a Full Inventory and Schedule of Condition of your Property prior to any tenant taking occupation. We will check if the tenant wishes to be present at the check-in and that both parties are in agreement with the initial condition of the property.

At the end of a tenancy the Inventory Clerk will again attend the property and check the original inventory against any damage that may have been caused during the tenancy. It is the check-out report upon which any claims against the deposit are calculated.


Our Fees

Give us a call on 020 7340 4000 to discuss our fees and see our comprehensive outline of all costs to Landlords.

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